Billing Policy

1. Billing Procedure:
   1. Advance payment is required for all hosting accounts. Clients have the option to pay annually or semi-annually. Accounts paid annually receive a substantial discount. All accounts are configured to come due on either the 1st or 15th day of a calendar month, according to the date of the initial account setup.
   2. Invoices can be sent by email or US Postal mail, according to client preference. Invoices sent by email will be attached to an email as Adobe Acrobat (PDF) files. Only one method of invoicing will take place.
   3. Invoicing for hosting accounts occurs approximately 30 days prior to the due date, to facilitate timely payment.
2. Second Billing:
   1. If payment of an invoice is not received within 2 weeks of the original invoice, a Second Notice will be sent via the client's chosen invoicing method, notifying the client that payment for the account is needed by the due date. NOTE: We will at this time consider any reasonable request for payment arrangements, however contact MUST be made before the due date on the original invoice.
3. Final Notice & Temporary Removal of Site:
   1. If payment is not received or satisfactory arrangements made by the original due date, the associated website will be temporarily disabled and replaced with a notice of same. FTP and/or FrontPage Access to the associated site will be removed at this time and a Final Notice will be sent via the client's chosen invoicing method, with a Restoration Fee applied as outlined below.
4. Restoration Fee:
   1. In the event of the temporary removal of a website, as outlined above, a Restoration Fee of $50.00US will be applied to the account and payment of this fee, in addition to the past due hosting fees, will be required in order to restore the site and make it available to the public.
5. Site Restoration:
   1. If payment of past due hosting fees and the associated Restoration Fee are received within 15 days after the temporary disability of a site due to non-payment of hosting fees, the site will be immediately restored to active status and FTP and/or FrontPage access will be enabled. No change in the original billing date or other account configuration will occur.
6. Permanent Removal of Site:
   1. If payment is not received within 15 days of the date a site is temporarily disabled for non-payment of hosting fees as outlined above, the site will be permanently removed from our servers. All associated email and FTP accounts will be deleted. All backup files and archives will be deleted and all associated domain names will be removed from our DNS.
7. Payment Types Accepted:
   1. Personal or business check
      1. In the event of a returned check, the item will be presented a second time.
      2. An item presented for payment twice and returned will result in the addition of a $20.00 Returned Item Fee and the client will be notified.
      3. A Returned Item as described in item ii, above will be considered non-payment of hosting fees and items 2 through 6, above will immediately apply.
   2. Cashier's Check/Money Order
   3. Credit Card via PayPal
      1. Click on the link provided in the email containing your invoice, and follow the prompts.
           or
      2. Point your browser to https://paypal.com
      3. Click on "Send Money"
      4. Sign up for a free personal account if necessary
      5. When prompted, direct payment to billing@internetovations.com
8. Billing Disputes or Questions:
   1. Billing issues are best handled by email or by telephone. Delays caused by postal mail may result in removal of a site before issues can be resolved
   2. Email: billing@internetovations.com (preferred method - this gives us a written record of the issue.)
   3. Phone: (503)428-1527